APhA MTM Program 5/2/2020


Hosted by: Illinois Pharmacists Association
Saturday, May 2, 2020

Location: Streaming Live via Zoom webinar

For questions about this program, please contact:
Kimberly Condon at (217) 522-7300 or [email protected] 

CLICK HERE for a printable version of the full course flyer.

APhA’s Delivering Medication Therapy Management Services certificate training program (4th Edition) presents a systematic approach for developing, implementing, delivering, and sustaining MTM services. It includes an overview of the marketplace for delivering MTM services, guidance for implementing MTM services in pharmacy practice, a review of the essential skills and knowledge needed for performing MTM successfully, and an organized process for identifying medication-related problems.  The purpose of this certificate training program is to prepare pharmacists to improve medication use through the delivery of MTM services in a variety of practice settings.

The goals of this program are to:

  • Advance public health and patient care through improved medication use
  • Provide training to enhance pharmacists’ ability to effectively provide MTM services
  • Motivate increased numbers of pharmacists to establish MTM services
  • Communicate benchmark practices for providing MTM services

Key Learning Objectives of the Live Training Seminar

At the completion of this activity, the participant will be able to:

  • Conduct a thorough medication therapy review (MTR)
  • When interviewing a patient, employ effective communication skills to overcome communication barriers
  • Complete a personal medication record (PMR)
  • Develop a medication-related action plan (MAP)
  • Document medication therapy management (MTM) services in a manner that allows for evaluating patient progress, billing, and tracking clinical and financial outcomes
  • Create a plan for patient follow-up
  • Perform the following tasks, given a patient case that includes one or more medications:
    • Assess patient-specific data and issues, and interpret these findings to identify medication-related problems
    • Develop a patient problem list and a list of the patient’s medication-related problems
    • Establish goals of therapy for each medical condition and medication-related problem identified
    • Make recommendations for resolving situations in which a patient’s medications are potentially inappropriate
  • Discuss the elements of an effective medication therapy recommendation to another health care practitioner
  • Describe the medication use concerns and adverse drug events that are more common in elderly patients
  • Account for pharmacokinetic and pharmacodynamic changes when reviewing an elderly person’s medication regimen
  • List important considerations when determining the operations of an MTM service
  • Identify potential payers for MTM services
  • Explain how to bill for MTM services using CPT codes
  • Describe strategies for marketing MTM services
  • Describe emerging opportunities for delivering MTM services

For a complete list of learning objectives and for all APhA accreditation information and policies, please visit APhA’s website, https://www.pharmacist.com/delivering-medication-therapy-management-services.


Activity Requirements 

APhA’s Delivering Medication Therapy Management Services certificate training program has three components: online interactive self-study with assessment; the ONLINE live seminar with online evaluation; and post-seminar case exercise. A Certificate of Achievement will be awarded to participants who successfully complete all program components.


Technology Requirements: Self-Study

Course material and assessments will be accessed online - In order to participate in this activity, registrants must have access to a computer with minimum system requirements:  Internet connectivity with current version of internet browsers, such as Chrome, Firefox, Safari, or Internet Explorer (V9 and above); Adobe Acrobat Reader, Flash Player 8 or higher, 128 MB of free memory (not 128 MB total), and Audio: Sound card and speakers or earphones.  For full technology requirements, please visit https://elearning.pharmacist.com/technology-troubleshooting 


Technology Requirements: Live Seminar

The Live Seminar portion will be conducted online.  To participate, the registrants must:

  • Join Zoom webinar by computer, tablet, or any mobile device.
  • Must have a working camera and have video enabled throughout the entire program.
  • Must be present for the entirety of the program to be eligible for completion of the certificate training.
  • There is a Zoom app that can be downloaded on mobile devices through the App Store or Google Play. Search for Zoom Cloud Meetings app.
  • If planning to use a MacBook, MacBook Pro, MacBook Air, iMac, etc., please navigate to https://zoom.us/ (using the Mac computer that will be used for the Zoom session), click on the Download link at the right side of the screen, download and install/run the installer program (named Zoom.pkg).
  • Join the meeting 15-30 minutes early to test that your microphone and camera is working properly and to check-in.
  • Please refer to the following webpages to troubleshoot any audio/visual difficulties:



  • The Zoom Meeting Link and password will be sent 3 business days prior to the seminar. 


Jennifer Rosselli, PharmD
Clinical Associate Professor, Department of Pharmacy Practice
SIU Edwardsville School of Pharmacy

Miranda Wilhelm, PharmD
Clinical Associate Professor, Department of Pharmacy Practice
SIU Edwardsville School of Pharmacy

Fee and Refund Policy   

This program is limited to the first 25 registered participants.

IL Licensed Pharmacist         $59                     
Non IL Licensed Pharmacist  $350

Refund Policy

Refund (minus a $50 processing fee) if cancelled by April 24, 2020.  However, participants who redeem an enrollment code at any time will be charged a fee of $175 regardless whether or not they complete any portion of the self-study.  No refunds after April 24, 2020.  Contact Kimberly Condon at 217.522.7300 or [email protected] with questions.


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